We want you to be completely satisfied with your purchase from our company. If for any reason you are not satisfied with your order, we offer an easy return policy for your convenience. Please read the following guidelines to understand our returns process:
qualified:
Items must be returned within 15 days of purchase.
Items must be unused, in their original condition and in their original packaging.
Certain items, such as personalized or perishable items, may not be eligible for return. Please check the product description for specific return eligibility.
Return process:
To initiate a return, please contact our customer support team or log into your account and navigate to the Returns section.
Provide your order details and reason for return. Our team will review your request and provide further clarification.
If the return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
Return Shipping:
Customers are responsible for return shipping unless the return is due to a defective or damaged product.
We recommend using a trackable shipping method to ensure that returned items arrive safely and promptly.
Please include the RMA number and a copy of the original invoice or order confirmation in the return package.
Refund or Exchange:
Once we have received and inspected the returned item, we will notify you of the status and process your refund or exchange.
Refunds will be made to the original method of payment used for purchase.
If you choose to exchange, we will process the exchange and ship the replacement item as quickly as possible.
Exceptions and conditions:
Items purchased during a sale or sale may be subject to different return conditions. Please see specific promotion details for any applicable restrictions.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by offering a replacement, repair or refund, as the case may be.
Please note that our returns policy is subject to change without notice. It is recommended to check the return policy before purchasing. If you have any questions or need further assistance with your return, our customer support team will be happy to assist you.
Thank you for shopping in our company. We strive to provide quality products and services, thank you for your trust and support.